Answers to the most common questions about ordering, licensing, delivery and upgrades for Abexsoft products. For technical issues with the software, please visit Technical Support.
All orders are processed through Avangate, our secure e-commerce partner. The checkout uses an encrypted (SSL) connection, so sensitive information such as your credit card number and billing address is transmitted securely and can only be read by the payment processor.
Find the product you need and click the Buy Now button to complete your order. In most cases you receive your license code by email immediately after a successful purchase. Please enter a valid email address on the order form and keep the registration email safe for future use.
No problem. Email us at support@abexsoft.com and include your order details (such as your Order ID, the email address and the name used at purchase). This lets us locate your order quickly and resend your code.
Yes. We provide free lifetime upgrades for regular updates. Keep an eye on our website for new versions, download the update, and register it with the same license code you already own.
The software is delivered instantly as a download, so a CD is not required. If you would like a physical backup CD in addition to the download, please contact our sales team at sales@abexsoft.com and we will advise on availability and shipping.
Yes. You can download the free trial to evaluate the program before you buy. Trial versions are functionally identical to the full product, with only minor limitations (such as watermarks or partial output). After purchase you receive a registration code that removes these limitations. If you have any questions, feel free to contact us.
A few things can cause this:
1. Your email client sent the license email to Spam / Junk. Please check there first.
2. Your email provider blocked mail from an unknown sender, so the code could not be delivered.
3. You entered an invalid email address when ordering.
If you are in situation 2 or 3, contact our sales team at sales@abexsoft.com for assistance.
No. You receive the downloadable version immediately, so you can install and use the software right away. Use the registration details from your confirmation email to activate the full version.
First uninstall the software from your old computer. Then download the version you purchased from our Downloads page (or install from your CD) on the new computer, and register it with the same license code you received before.
We aim to reply within 24 hours, and in most cases you will hear back within a few hours.
After your purchase is completed, you receive your registration details by email (usually within one business day). Download the software from our site and run it. Click Register in the Help menu, then enter your name and license code in the boxes provided. Note: the license code is case-sensitive, so please copy and paste it and avoid adding any spaces before or after it.